Help-desk Support

Helpdesk services are primarily focused on the following key components:

• identify and solve computer software, hardware and networking issues
• analyze user problems and suggest how to prevent future problems
• assemble, install and upgrade computer software, networks, and servers
• update and repair equipment
• keep records of software and equipment

ROOSH has got a customized solution to provide support services in the following two domains:

• Onsite support service i.e. provisioning of resource at customer premises
• Offsite support services i.e. providing remote assistance to the customer to resolve IT issues